In response to COVID-19, Pearson VUE is monitoring the situation and is making decisions about test center operations in accordance with Government and local authorities.

As of right now, their guidance is to attempt to reschedule your exam through your online Pearson VUE account. If you have additional questions regarding voucher usage or testing windows, they ask that you visit your exam program’s homepage to speak to the customer service team associated with your program.

If your exam is cancelled, you will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment. If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.