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8 Customer Service Best Practices for Answering the Telephone

There’s a customer service motto that goes like this: The person calling you on the phone is just as important as the person who walks in the front door. There’s really no difference between the two. Yes, the people walking in the door most likely have appointments, but doesn’t that make the person calling much […]

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5 Ways Tax Preparers Can Stay on the Cutting Edge

Tax preparation is a constantly changing industry. While many of the principles and processes stay the same, there are laws, deductions, exemptions and policies that change each season. This is one of the main reasons why tax preparers are expected to take Continuing Education (CE) Courses. Education is not the only way a tax preparer […]

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6 Ways to Stay On Top of Tax Industry News

As a professional in the industry, you’ve got to look up from your piles of forms and receipts every once in a while and stay in tune to what’s going on in the industry. It’s hard to be in touch with the world outside when there are so many returns to file, but there is […]

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Are You Making the Most Out of Your Tax Prep Interviews?

When a new client walks through your door and sits down at your desk – you’ve got a lot of ground to cover. One of the most important aspects of being a tax preparer is being able to build relationships with new clients that keep them coming back to you year after year. Your relationship starts […]

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5 Reasons Independent Ownership is Better Than Buying Into A Franchise

Thinking of starting your own tax business? With the proper training and business savvy you should have no problem getting started. Many tax preparers interested in owning their own tax business struggle with the decision to start from scratch as an independent owner, or buy into a franchise. While franchise options sound appealing as turn-key […]

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Why You Should Be Communicating With Clients About Tax Fraud

If you’re in the tax industry, you’re probably already on high alert due to the recent rash of fraudulent filings. Tax fraud is a big concern with the IRS this year, and with the recent Anthem data breach, it’s no wonder why. The Anthem Breach Anthem is the nation’s second-largest health insurer – and the […]

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ITS seeks e-learning product manager – Glen Allen, VA

The Income Tax School (ITS) www.TheIncomeTaxSchool.com is positioned as “The National Standard for Tax Preparer Training” and delivers practical tax preparation education to thousands of e-learning students throughout the U.S. ITS seeks to significantly expand its national market share through a strategy that includes product enhancements, internet marketing and distribution partnerships.  To attract new customers, ITS […]

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